Check In/Check Out
Only the front desk can handle your pet’s arrival and/or departure during published front desk hours. The front desk opens and closes promptly at the following times, with no exceptions:
- Monday – Friday: 7:00 am – 12:00 pm and 1:00 pm – 6:30 pm
- Weekends: By appointment only
- Saturdays and Sundays we offer check-out 8 am – 12 pm, or a late check out time of 4 pm – 6 pm (the $40 late check-out fee will apply) for guests who have prepaid for their entire stay. Saturday check-ins are by appointment only.
- Our front desk is not staffed on Sundays and can only check out guests who have prepaid for their entire stay.
- All weekend pick-up appointments must be scheduled in advance.
Check In and Check Out
Check-in time is 2 pm – 6 pm on weekdays and by appointment only on Saturdays. We can accommodate earlier check-ins with an early arrival fee of $45 unless your dog is scheduled for daycare, in which case the early arrival fee is waived. For information about daycare, please click here. We do not offer daycare on Saturday, so all check-ins must be before noon.
In order to allow housekeeping ample time to properly sanitize and prepare each kennel for its next guest, our checkout time is 11 am.
Please make every attempt to notify the front desk in the event of a late checkout. Checkouts after 11 am will be charged a $45 late checkout fee, unless your dog is scheduled for daycare, in which case the fee is waived and you have until 6:30 pm to check out.
Please note there is no daycare on the weekends.